Frequently Asked Questions

Every home prices differently — floor types, clutter level, and overall condition all change how long the work takes, and time is what you're paying for. Call (408) 363-0922 and we'll give you a free quote over the phone in minutes.

Usually not. For a home that is lived in, we can quote from the size and condition of the property over the phone. Post-construction, after-remodel, and commercial work get a short walkthrough first, because those quotes have to be accurate rather than approximate.

Yes. Every service we price by the room, the bedroom count, or the piece is listed on the pricing pages, with what is included and what sits outside the number. The figure you see there is the figure on your booking invoice.

Recurring clients earn frequency discounts — the more often we come, the lower the per-visit rate. Ask about a recurring schedule when you book and we will quote the per-visit price for it.

Yes — daily, weekly, bi-weekly, monthly, or a custom rhythm that fits your life. Recurring clients earn frequency discounts, and loyalty gets rewarded here; long-term clients are the heart of this business.

Not at all — most clients prefer to come home to the finished result. If you'd rather stay, you'll find our professionals courteous, respectful, and easy to have in the house.

However you prefer: a door code, a lockbox, a key left with a building desk, or a neighbor. Tell us the arrangement when you book, along with any gate or garage code, and the crew arrives ready to start instead of waiting outside.

Please contact us at least 72 hours before your scheduled arrival time to reschedule or cancel without a fee. Requests received less than 72 hours before the appointment may be subject to the applicable rescheduling or cancellation fee. Rescheduled dates and times are subject to availability.

It depends on the size of the job — larger homes get larger crews so the work finishes in a reasonable window. Whatever the crew size, the checklist and the standard are identical.

No. Every cleaning includes the supplies and the equipment. You provide nothing but the door code.

Tell us about them when you book. Most pets are no trouble at all, but a dog that finds vacuums frightening has a much easier morning behind a closed door, and it lets the crew work through the room without stopping.

Cleaning is not restoration. Etched glass, worn or damaged finishes, and permanent staining will not come back with any product, and we would rather say so than take your money twice. We walk the property and tell you what we're seeing before we start, not after.

After you request a date, you get a booking invoice by email with the price, the crew size, and the arrival window in writing. The cleaning is confirmed once that invoice is paid — nothing is charged before you have seen the number.

Tell us within 24 hours and we'll come back and make it right. No arguing, no fine print, no charge. That is the whole guarantee.

San Jose and Santa Clara County, plus neighboring Peninsula and East Bay cities — eighteen cities in all, from Palo Alto and Menlo Park down through Campbell and Los Gatos, and out to Fremont, Newark, and Foster City. Every city has its own page with the services we run there.