Terms of Service

By using the Master Clean Service Bay Area LLC website to book service, you agree to comply with these terms & conditions. If you do not agree, do not book service with us.

Booking Confirmation

Booking service online does not guarantee a spot for your preferred date/time. You will receive a confirmation via email or phone.

To reserve your cleaning date and time, full payment must be paid. 

Cleaning Crew

We work with teams of two or more cleaners, depending on the complexity of work or busy schedule. We strive to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.

All our employees have been rigorously background screened before working with us. You can rest assured that our staff has integrity and is held accountable.

Right to Refuse Service

We reserve the right to deny and/or terminate service due to safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, and disconnected utilities.

Our employees have the right to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book an unreasonable cleaning, the cleaners may refuse service on the spot, and you will be charged the cancellation fee.

Cleaning Day Preparation

Your cleaning price is based on the cleaners focusing all their time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned, such as floors, counter-tops, tabletops, etc. If you want our cleaners to do these tasks for you, call the office in advance, and your cleaning fee can be adjusted for the additional time.

Add-On Services

These services are available for an extra charge:

• Clean Interior Windows & Sills
• Detail Blinds
• Detail Baseboards
• Dishes
• Clean Inside Kitchen Cabinets
• Clean Inside Oven
• Clean Inside Fridge
• Sweep Inside Garage
• Patio Cleaning
• Carpet Washing

Pets

We will gladly work around pets, but we ask that indoor activity is limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Master Clean Service Bay Area reserves the right to remove its employees from your home.

Our employees are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Service Fees (Master Clean Service Bay Area, LLC California)

Please note that our instant prices are based on years of experience, but we may adjust the fee depending on the actual condition of the house. To prevent any surprises when we arrive and find that the job will require extra time, we will call you. If we are unable to reach you, the crew will have to leave, and you will be charged a cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards. If the cleaning time differs significantly from the original bid, we will contact you to discuss price or service revisions.

Payments

To reserve your cleaning date and time, a full payment will be due. Payments must be made before the day of cleaning credit card or checking account online.

Refund Policy

We do not offer refunds. However, if we miss anything during the cleaning, please email or call us within 24 hours, and we will rectify the error at no charge. We strive to provide our clients with the best possible service available.

Recurring Service Discount

Recurring discounts start AFTER the first cleaning service. If you skip cleanings, and your cleaning frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year if there are changes to the frequency of the client’s established service schedule or home or living situation, such as remodeling, change of address, number of people living in the home, significant addition of furniture, etc. The customer rate shall be increased annually, by an amount not-to-exceed 8% of the client’s current rate.

Lockouts

The client shall make the service location accessible to Master Clean Service Bay Area LLC personnel on the scheduled service day. If the team is locked out of the client’s home, every effort will be made to establish contact with the client to arrange for entry into the home. If contact is not made within 10 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped, and you will be charged a $150 late cancellation fee. This fee is necessary to compensate the employees for unexpected lost revenue and time travel. To avoid the fee, provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations

Service reliability is essential because we reserve a time, especially for you. We request that you give us a minimum of 48 hours advance notice if you need to cancel or reschedule for any reason to avoid incurring a $150 cancellation fee.

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call Master Clean Bay Area’s LLC number with the code and proper directions for use. If the code changes, please inform us to avoid any lockout charges.

Use of Homeowner’s Vacuum

If you request to use your vacuum, Master Clean Bay Area Service LLC will not assume or accept any liability for damage to the unit. As we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. It is important to note that if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet and hard floor surfaces.

Cleaning Supplies

Master Clean Service Bay Area LLC provides the equipment and products needed to thoroughly clean your home. If you require us to use green cleaning products only, please inform us before we start the service.

If you prefer to use your cleaning supplies, please note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning chemicals and supplies ready so we can perform our cleaning service as efficiently as possible.

Items We Cannot Clean

Mold removal is a specialty, and Master Clean Service Bay Area LLC cannot be liable for any mold-related risks in clients’ homes.

We cannot clean hoarding homes or areas containing any animals and humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excretions.

Unreachable Areas and Heavy Items

For safety and liability reasons, Master Clean Service Bay Area’s employees cannot climb higher than a step stool or work outside of your home. Cleaners cannot move objects weighing more than 20 pounds. If you would like cleaning behind heavy objects, please move them prior to cleaning.

Breakage/Damage and Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, and we carry insurance for damage or breakage caused by our cleaners.

We are not liable for damage caused by normal wear and tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process. These items include, but are not limited to, the following:

Artwork, Collectibles, and Family Heirlooms: These items are expensive and impossible to replace. The client should point out such items to us before starting service and advise us on how they would like their fragile items handled and cared for.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

Cleaners Arrival Window

Master Clean Service Bay Area LLC schedules cleanings in an order that requires the least amount of drive time in an effort to maintain low prices and avoid trip fees. If you require a specific time, we will make every effort to accommodate your request; however, no times are guaranteed.

Due to the unpredictable nature of our business and unforeseen circumstances such as traffic jams, weather, and mechanical problems, we require the flexibility of scheduling our cleaning between 8:00 am and 4:00 pm.

We generally do not arrive more than 30 minutes earlier or more than 45 minutes later than the scheduled appointment time. If we are running late, we will call and/or text you.

Holidays

Master Clean Service Bay Area LLC does not do holiday visits.

If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:

• Independence Day
• Thanksgiving
• Black Friday
• Christmas Eve
• Christmas Day
• New Year Eve
• New Year

Inclement Weather

We will be closed for business when weather conditions prevent California School Districts from opening. Key Release

Client keys are coded & stored inside a locked cabinet to which only the managers of Master Clean Service Bay Area LLC have access.

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Master Clean Service Bay Area LLC will not be held liable for any damages or theft to the client home.

Upon termination/cancellation of services, Master Clean Bay Area shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day. Non-Solicitation of Master Clean Service Bay Area Employees

As our customer, we ask that you agree not to solicit for hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s homes. Governing Law

Any claim relating to Master Clean Service Bay Area LLC website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

We have taken every effort to design our website to be useful, informative, helpful & honest, hopefully, we have accomplished that & would ask that you let us know if you would like to see improvements or changes that would make it even easier for you to find the information you need.

Master Clean Bay Area reserves the right to change these terms & conditions at any time without prior notice to you.